Frequently Asked Questions Extended FAQ

In order to join our casino you must register to play at Pocket Casino.

Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the “Help” screen from any game and find out information about stakes, payouts, winlines and game rules.

On the participation date, you must be over the age of legal consent as set by the law applying in the territory you are located in, and in any event you must be over 18 years of age. Players must also have a valid payment method in their own name.

There are several reasons why casinos are required to request identity data. One prominent reason is age verification. Authorities sees it as a priority to combat gambling by young people. Another reason is to be able to track and combat fraud and money laundering.

UK and International Gambling law requires that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.

Due to licence, regulations and anti money laundering laws Pocket Casino needs to copies of your Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of residence and photographic ID such as a passport or driving licence showing the user’s face, signature and full name.

An email with the full explanation is sent to the user with full instructions of what to send and where to send it to.

Verification takes up to 3 working days from the moment we receive your documents.

Before 1 October 2021, people played at many foreign casinos. Many people therefore know the identity verification process as KYC (Know Your Customer). In most cases, you had to go through this process when you made your first payout.

This was seen as annoying.

This was considered annoying, as you were suddenly asked to send all kinds of sensitive documents. If you did not do this, you could whistle for your winnings. You are expected to submit the necessary documents immediately upon registration.

When you do not do this, you will be asked to send in your winnings.

If you don’t do this, you can’t make a deposit, receive a bonus or play!

The answer to this question is threefold. First, a distinction must be made between casinos with and without a licence. Unlicensed casinos are outside the supervision of the gambling authorities. Security can therefore not be guaranteed.

Casinos that do operate with a licence are obliged to keep their systems and applications in line with applicable information security standards. This includes certification according to ISO 27001 and a WLA certification for information security.

Further, you can expect data sharing to be done in full transparency.

‘We will inform you what personal data we collect about you, for what purposes we collect and use the data and what rights you have in relation to your data. We will not use your data collected for a specific purpose for other purposes without your consent. Should we nevertheless want to use your data for a different purpose, we will inform you before the data is processed.’

During your registration, you will be asked to take a picture of your identity card. Next, your details will be checked. In case of payouts, the following details are requested:

• A proof of your address such as a gas/water/electricity bill, an official letter from the government or a bank statement. (not older than 3 months and a name, address, authority and date must be visible).
• You must also send a statement of a bank account that is in your name, or a photo of your bank card.

Your personal data will be kept by the casino for up to three years after you close your account. This is required by law. After this period, your data will be anonymised and used only for statistical purposes.

Your gaming data (bets, winnings) are kept for up to seven years. This is also stipulated by law and intended for tax purposes. In some cases, data will be kept even longer, for example if you are involved in legal proceedings or suspected of fraud or money laundering.

Although it is completely secure, for many people it still feels strange to just send a company copies of your most important documents. Instead, don’t you run the risk of identity fraud when you release your data? While nothing is ruled out, the legislation on handling personal data is very strict. Employees can only access your data if it is necessary for their duties (access is on a need-to-know basis).

To log into your Pocket Casino account please use the link on the left hand side labelled “Log In”. This will open a new window with the login screen.

If you forget your registered email address or no longer have access to it then you will need to contact our Customer Support team to have it reset.

From the login screen, enter your email address and then click on the link titled “Forgotten Password”. This will send a link to reset your password to the registered email address on your account.

Once you are logged into the casino you can use the “My Account” link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.

Withdrawals request are processed within 3 business days and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.

Withdrawals by Wire Transfer have a minimum limit of £/$/€50, all other withdrawal methods have a minimum limit of £/$/€2.5. For more information on making withdrawals from your account, please see our Cashing Out page.

Withdrawals request are processed within 1 business day and once processed you will receive an email confirmation. Each bank has different timescales for processing payments but generally funds should be in your account within 7 business days.

For information about how to deposit funds into your online casino account please visit the Casino Deposits section.

We accept Visa, Mastercard, Neteller, Skrill and a long list of other payment methods. Please visit our deposits page for the full list.

There is no charge for using this site. Most games offer the choice of Free play or Live play where you can play for real money. If you just want to play for free then we don’t even ask you for a credit card.

We don’t offer credit accounts to any players as our license does not allow this.

Each casino has its own rules about depositing money. Online casinos almost always have a page where you will find all payment methods with corresponding minimum and maximum, processing time and possible extra fees. Often the minimum deposit is £20, but at other casinos you can play from as little as £10. Just make sure you always play within your own financial limits. You can also choose to play for free at a free casino. In fact, you can often find games that you can try for free, although of course you won’t win any money by doing so. How to do so, you will read below.

If you would like to lower your limit you will need to visit the Cashier and under the “Deposit” tab click on the “Set Deposit Limit” link, enter daily, weekly and monthly limit and press “Submit” to confirm.

If you want to increase your deposit limit simply contact Customer Support and request a new higher limit. You can do this only once within any 24 hour period.

Keep it fun

• Playing at an online casino is primarily entertainment. Despite the fact that you can win money from it, you should never think of it as a substitute for a job. Think of it as a visit to amusement park or football match.
• Play only with money you can afford to miss. That way, winning is a bonus and you can’t lose more than you can afford.
• Don’t gamble when you are not happy. Gambling does not solve problems.

Stay in control

• Make sure you do other things too. Even though gambling is exciting and fun, there are also many other fun things to do. So don’t play every day.
• Don’t try to win back your losses. The moment you start trying to win back your losses you lose control. Always keep control of your playing behaviour.
• Play at a trusted casino. Constantly chasing a new casino’s bonus can quickly lead to losing control and more importantly; your trusted casino knows you and can therefore take your playing behaviour into account.

Take a break

• Take a break every now and then. Playing without breaks is dangerous and makes you less sharp. If you take a break every now and then, you will see that you make better decisions.
• Know your limits and stick to them. If you feel your limits are coming into view take a break.

Seek help and support

Do you have any questions following the above information or want to know more? Pocket Casino then ask you to take a look at one of these sites:

Users can self exclude by contacting our customer support team. More information on self exclusion can be found in our Responsible Gaming section.

You can set a daily deposit limit by contacting our customer support team, They will be happy to set a limit for you.

• Tip 1: Always set your budget before you start playing a slot machine and do not adjust that amount while you are playing. After all, that is never a good sign because it usually means you want to make up for your losses. So what exactly does setting your budget mean? Simple. See how much money you can lose without getting into trouble and, for example, not being able to pay for your groceries afterwards. It is also wise to divide your budget so that you build in some rest between games and don’t lose yourself and your total budget in one round of play.
• Tip 2: If you have won, resist the temptation to continue gambling with your winnings. Stick to the budget and cherish your winnings.
• Tip 3: Are you playing on a limited budget? Then choose slot machine or fruit machine with 3 or 4 reels, on which you win smaller amounts but have more chances to win something.
• Tip 4: Always choose slots with the highest payout percentages! This is the theoretical chance of winning something. In short, the higher the better of course. In fact, this percentage is set at the time the slot machine is built and basically varies between 70% and 98%.
• Tip 5: Do you have enough budget and dare to take a little risk? Then try playing with a maximum bet of the maximum number of coins on a maximum number of paylines. This will give you a chance to win the highest jackpot if you grab a winning combination!
• Tip 6: Keep in mind that modern slot machines not only feature fantastic graphics and sound effects, multiple paylines, extra bonus games and symbols, but also the Random Number Generator. This ensures that every slot machine is reliable and fair, as the outcome after each spin is completely random and the chances of winning or losing are always the same. But of course, in theory, this can mean that the time between winning spins is very long, meaning you might just find yourself playing an entire evening without winning anything. In short, where people used to say on slot machines: ‘There’s so much money in there now, it’s going to pay out soon!’, this no longer holds true with these modern slots, of course.
• Tip 7: Do you play in a regular casino – i.e. not online? Then use your Loyalty Card or Club Card to play on slots. A common myth is that players who do not play with coins but with a card are paid less or have fewer chances. Not only is this untrue, you also miss out on all kinds of promotions and compensation from the casino!
• Tip 8:At last perhaps the most important tip of all. Never forget that slots and slot machines are pure games of chance, to which no pattern or prediction can be attached. Every outcome during the game is completely independent of previous outcomes. Even if you’re winning all night, never forget that your luck may have just disappeared a round later. And finally, remember that money is not there to gamble with in the first place, so handle it responsibly at every moment. Whether you lose or win.

Gambling gives players a thrill and a sense of excitement. This means it can easily progress from occasional gambling to compulsive need to gamble. People with a long history of responsible behaviour can also be vulnerable to developing a serious gambling problem.

Financial problems are a common consequence of gambling addiction. However, relationship problems, legal problems, job loss, mental health problems and spending too much time online are also common.

But relationship problems, legal problems, job loss, mental health problems and spending too much time online are also common.

With online gambling, the risk of gambling addiction is a lot higher due to things like:

• Anonymity making it easier to hide gambling habits.
• Faster payouts and more chances to win, leading to instant gratification.
• Using your mobile to gamble anywhere, anytime.
• Fast games such as slot games where wins are more frequent.
• More chances to win big jackpots.

Gambling licence holders do their best to create a safe gaming environment and want gambling to remain fun for all players above all else. That is why there are tools, such as deposit limits, time limits and product blockers, to complement addiction prevention policies.

If you or someone is or you know someone with gambling addiction symptoms, you should exclude yourself from all gambling activities. This can be done, for example, via GAMSTOP.

Maybe you’ve heard of GAMSTOP before. GAMSTOP helps you control your online gambling.

GAMSTOP is a free service for users. GAMSTOP is available to anyone resident within the United Kingdom (Great Britain and Northern Ireland) only and was founded specifically to monitor and help players who have or are at risk of having gambling problems.

You can register yourself as a player here. But it is also possible for a casino to notice problematic gaming behaviour among players and then issue a registration.

GAMSTOP targets both problem gambling and to treat gambling problems. A player who exhibited risky behaviour in the past can register himself as a precautionary measure to get ahead of potential problems.

If a player is registered as a problem gambler by the casino itself, this is primarily to ensure that things do not get further out of hand. Incidentally, the casino is not obliged to offer help at that point. The ultimate responsibility still lies with the player.

The big advantage of GAMSTOP is that it is one central register. So for people with gambling problems, it is no longer possible to start with a ‘clean slate’ at a different casino each time. You can find more information about GAMSTOP in on their website.

Need help with a gambling problem (your own or someone else’s)? If so, call: 020 7801 7000 or find more help and information on our Responsible Gaming page.

Pocket Casino works with the Microsoft Windows Operating Systems Version 2000 and above and Flash version 9 or above. The casino software does not support Windows 9X, 3.XX or Web TV. For optimal results, set your monitor to 1024 X 768 pixels and high color (16 bit) or more.

Yes, the Pocket Casino casino is available on your mobile phone. You can now play on iPhones and Android Smartphones.

For information on our cookie usage policies and other privacy information please visit our privacy page.

No download is required – you can play our casino game online, safely and securely.

If you are having difficulty accessing our casino games it may be that you are behind a firewall or that your computer does not meet the Minimum Specification to play our games. Try turning off any firewall software and ensure that you can access other sites on the internet to make sure you connection is working. If you are still having difficulties our Technical Support Team may be able to help.

If you want to close your online casino games account then please contact our Customer Support Team and they will assist you.

Pocket Casino uses the latest encryption and protection technologies, to ensure that your financial information is completely secure. More information on site security and privacy can be found in our Privacy section.

Our games are regulated by the Malta Gaming Authority, License Number of MGA/B2C/231/2012 issued by Malta Gaming Authority on 16th April, 2013 and is licensed and regulated by the Gambling Commission, License Number 39335.

Our customer support team can be contacted by Instant Chat or email using our online Contact Page.

There are several advantages of playing on online slots. First of all, online slots are of course available anytime, anywhere. The games themselves also differ. For instance, online slots often have a much better RTP, many more special features and the online progressive jackpots are generally much higher than those in classic casinos.

The advantage of slot machines is that you can ‘lock’ reels or give a small tap (nudge). This requires the player to be able to judge well when it makes sense to make use of these options. This is also directly the disadvantage; the knife cuts both ways in this case.

Jackpots vary between the online casino games but the progressive slots games offer the largest potential wins with many games offering progressive jackpots in excess of £1m. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a Huge Jackpot Winner.

Did you know there are easily over 50 igame publishers worldwide? And they are all working around the clock to bring you the best slots? That means that there are new slots available everywhere if you know where to look.

Pocket Casino introduces five news online slots in the UK every month! We have a newsletter that announces them and tells you the win percentage as well as the special features.

Why look for new online slots yourself? We know the publishers and we’ll be looking out for you. All you have to do is enjoy the games and play them with a bonus!

Certainly in the last few years, developers are making sure that online slots can also be played on your mobile. Sometimes old slots are even adapted to the mobile screen and there are slots made especially for mobiles. All popular slots are available on your mobile anyway.

You come across the craziest themes in online slots: rich and extravagant pigs, a mental institution, and hot chili peppers. However, many slots use some popular themes that recur more often. For instance, Ancient Egypt is one of the most common themes, there are all sorts of slots around mythologies, nature and gold mines.

In some markets, bonus features are unavailable due to strict legislation. Like, for example, the Gamble Feature and Cash Ladder. You will often still find these bonuses in pubs and amusement arcades, but before playing, always ask the barman about the payout percentage of the slot machine!

All winnings in your online casino account are yours to keep and can be withdrawn at any point.

A regular slot machine, besides the typical fruit symbols, also has some features you won’t find on an online slot machine. The ‘nudge option’ is a good example of this, as well as the hold button.

You find regular slot machines mostly in pubs and arcades. Online, these features are not allowed as they would encourage addiction.

RNG stands for Random Number Generator. This technique enables a multitude of combinations that classic slots can generate. Random means random, and that is exactly the objective of RNG: to generate random combinations.

Free slots can be played at the casino after logging in or on our website without the need for an account.

Most casino games are fun to play and can provide many hours of entertainment. However, probably the most fun casino games can be found in our casual games section with great games such as Turning Totems, Dream Catcher and Diamond Deal to name but a few.

No, you don’t need to deposit money to play free online slots. Also, leaving payment details is not necessary.

A number of our online casino games offer the chance for players to play the games in “Free Play” mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

There is a very wide section of slots you can play for free. This allows you to try them out for free before playing for real money.

They are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.

A number of our online casino games offer the chance for players to play the games in “Free Play” mode which allows you to get a feel for how the game plays before trying your luck and playing for real money.

Yes, there is basically a free variant available for every online slot to gain experience with it before getting involved and using real money to test your luck and skill.

As with most games of chance it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack some basic rules apply: Don’t overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.

Card counting in Online Blackjack isn’t possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.

The name 21 is also often used in place of blackjack, as the aim of the game is to get to, or as close as possible to, 21 points.

At most blackjack tables there is room for seven people, but there are also tables with room for five or even 12 players. In addition, you can also play on your own if you opt for multi-hand blackjack. At the one-to-many blackjack tables there is room for up to thousands of players.

Yes, the rules above are general rules that usually apply. Casinos may offer different versions. For example, there are tables that don’t pay out 1.5x the bet on blackjack, but 1.2x. Also, the exact rules differ on when you are allowed to split or double and how far the dealer has to continue playing.

Counting cards in online blackjack is basically legal, as long as you don’t use any external tools. A casino does have the option to bar players they suspect of counting cards. Many card counters are less enthusiastic about online blackjack than blackjack in the regular casino.

The house edge in blackjack depends on the player. When calculating the house edge, it is assumed that players make all the right decisions – the so-called perfect strategy or basic strategy. With standard rules, a house edge of 0.5% applies in both online and offline blackjack.

Using the same calculations, the RTP for online blackjack is 99.5%.

Online roulette you can play at just about any online casino. The number of tables and also the types depend on the game providers the online casino works with.

That is possible. The question is whether this is smart. After all, you always lose one of the two bets. You can, however, bet on two numbers of different colours. Should you win, the win factor of 36 is probably enough to cover your loss on the other number.

Playing online Roulette is very similar to playing real roulette in your local casino. Roulette rules differ from game to game so the easiest way of finding out how to play roulette is to use the handy “Help” icon in each roulette game to read about the various types of bets allowed and how to place your bets. All of our Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.

As opposed to roulette in an old-fashioned casino, you can basically play online roulette with numerous people at the same time. No need to crowd around a real table, everyone can easily place their bets digitally.

That depends on the game rules of roulette variant you play. The European variant (and French in particular) have better payouts than the American variant (double zero).

The biggest profits are earned when you bet on a single number (36x). However, the question is whether this is a sensible roulette strategy.

Try to play for risk minimisation rather than profit maximisation.

The roulette ‘house edge’ is simply the advantage the casino (the house) has over you, the player. Because there is an extra 0 (or even an extra 00 in American roulette) in addition to the 36 standard numbers, you are at a slight disadvantage when betting on red/black or even/even. That house edge also applies to bets with smaller odds of higher winnings. As we showed earlier, in European roulette the house edge is 2.7%, while in American roulette it is 5.26% due to the extra 00 box.

This varies from casino to casino and table to table. You can often join tables with VIP status where higher stakes are allowed. However, there are limits so that the casino cannot be drained. This means that, for example, the Martingale strategy also has its limits (if not its own budget). You can’t double down infinitely.

Although it may sound like it, Russian roulette is definitely not a casino game. This ‘game’ is more likely to be found in violent movies, because in Russian roulette, a group of people have a revolver with one bullet and take turns pulling the trigger with the gun to the head. So Russian roulette always has one loser who – neatly put – is unable to play anything ever again.

The neighbour game is an additional element, also called the race track, outside the normal roulette table. The neighbour game applies to bets on single numbers. The ‘neighbour’ numbers of your bet on the neighbour game count for winnings, but are only moved to the normal gaming area after a winning spin.

Most people play online roulette for fun, for example with some lucky numbers or for very low stakes each time.

Because Roulette is a memoryless game of chance, no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings from roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game, employing a roulette strategy will give the same odds of winning as not employing that strategy.

For serious players, there are a number of strategies you can use to maximise your winnings or minimise your losses. The best-known strategy is called Martingale and involves betting on red or black every time and if you don’t win, you double your next bet.

There are also about 10 other roulette strategies you can stick to to get the most out of your game.

All of our roulette games have a “Free Play” option allowing you to play the games completely for free without risking a penny of your own money. Once you’re up to speed with how to play the game you can choose to play for real money at any time.